We are looking for an exceptional candidate to assistant with our pre-arrival concierge service. You will need to combine an enthusiastic and professional approach. Most importantly you will show genuine passion for, and knowledge of, the luxury travel industry.
You will be required to assist with arranging all the finer details of our guest’s stay across our all our Resorts. For your role you will have the responsibility to communicate all relavent activities and services available to our guests prior to arrival;
You’ll manage guests pre-arrival bookings such as transfers, ski instruction, restaurants, in-chalet massage etc. Alos, you will confirm and prepare the guest itinerary with all the correct booking information;
Ensure the resort teams are briefed and the chalet is prepped prior to the guest’s arrival. Aid the concierge team during the week to ensure the guest’s stay is up to our high standards;
Ensure all extra services are either paid directly by the guest to the supplier, or added to the extras bill and approved by the guest at the end of their stay;
Manage and close all client security and damage deposits, following receipt of signed extras bills and damage reports;
Set-up and undertake our client post-departure feedback system, recording all information on our CRM;
You will need to develop excellent knowledge of our products, services and the resorts in which we operate, to ensure all our guests are best informed;
Assist with content creation for the different resorts in which we operate both for use in our standard guest communication templates and in our blog. Contribute to social media and marketing campaigns;
There are of course many more facets to the day-to-day role of the pre-arrivals assistant, all of which will be discussed during the interview process.
Outstanding communication skills, both verbal and written;
Fluent in English and French;
Flexibility and an ability to adapt to different customers;
Willing to work in, and promote a team-oriented environment;
Proficient and confident in using the latest digital technologies;
Excellent attention to detail;
A strong work ethic.
“Thank you so much for an incredible season. Had the best team and can’t wait for next season!”
Jack, April 2022
“Thanks again for everything you gave me at Bramble – the experience was genuinely life changing. I gained so much confidence and belief that I could do something that was way out of my comfort zone. I hope this coming season is as successful as the last!”
Joe Hughes-Stanton, 2017
“I just wanted to say thank you so much for an amazing season. I hope that you have received my letter that explains how exceptional the past 5 months have been, an experience I shall cherish forever.”
Hannah Dufty, 2019