We have a leading reputation in our industry for providing exceptional services, exquisite properties, and excellent experiences. Following the disruptions the world over resulting from Government restrictions and regulations we understand that we have had to adapt to this change in the world, both by putting in place COVID terms for bookings and by implementing strict operating protocols to keep you and our team safe and secure.

Already booked a holiday with us and nervous to travel? Or nervous to book your holiday with all the uncertainty around travel? We have got you covered with our COVID terms and Conditions. Struggling to get your head around whether you are able to travel or not? Please read on…

Where can I travel to?

Government COVID guidelines for Switzerland, France and Austria

We are keeping up to date with all the travel and quarantine restrictions in each of the three countries we operate in. Unsure of whether you can travel to your chosen destination? View our country-specific pages for guidelines, but in all cases please double-check your circumstances by visit the official Government pages for advice on what applies to you.

Resort Pages

Please visit the local Tourist board websites (links below) to see what restrictions will be in place in your resort and how your trip may differ this year.

Tourist Board pages for Verbier, Zermatt, St Anton, Lech, Méribel and Val d´Isere.

Am I safe to travel?

Private Space

Where Government restrictions allow, our properties offer you the opportunity to holiday in a private space, allowing you to escape for a break in the mountains safely with your family this winter. With private dining, gym, pool and drivers on offer we can get you to the slopes safely.

Extended stays and working remotely

We have seen many clients decide to book extended stays this winter, allowing for quarantine regulations on arrival (if necessary) and planning to temporarily re-locate to the mountains and work remotely. Society has made a whole-scale shift to facilitate remote-working meaning that living in the mountains, while working in the city is now a feasible reality. If you are working from home, we can offer you the home from home solution you need to be able to allow for quarantine, so you can or travel safely for a longer period of time.

Many of our properties have exceptional office spaces perfectly suited for remote-working conditions.

Operations Protocol

We offer Self Cateredt and Fully Catered service options and we are taking those extra measures to ensure your safety without compromising the exceptional service we are renowned for.

  • All staff are trained in the proper and thorough use of surface disinfectants;
  • All staff are trained in the proper use of PPE;
  • All staff will change into clean uniform at the property;
  • All staff will disinfect their hands upon entering the property;
  • All cleaning staff will clean with face masks (changed every 4 hours);
  • Staff will have their temperatures taken and recorded at the start of every shift before entering the property;
  • Disposable gloves will be used at all times, they will be changed between rooms, each time time waste is removed, when dirty linen is handled or when guests’ or owners’ personal items are touched;
  • Where possible, properties will be left empty for 24 hours between guests;
  • All rooms will be aired thoroughly with the windows and doors open between guests;
  • In line with our sustainability policy we have reduced the amount of single-use items in our properties, but any that are used, such as note pads, and pencils will be replaced after each guest;
  • All kitchen items such as plates, glasses, and cutlery and items from bathrooms such as soap holders will be washed in the dishwasher at the appropriate temperature between guests;
  • In addition to standard deep cleaning measures all high touch surface areas such as tables, toilet flush, door handles, light switches, remotes, touch screens, coffee machines will be thoroughly disinfected with either bleach or an alcohol based cleaning product;
  • All bed linens and towels will be laundered professionally and externally from the property at the appropriate temperature;
  • Fresh linen will be delivered to the property in a sealed bag;
  • Clean & Safe – we are registered!
  • All staff follow the laws and regulations in each country related to Covid

Can I book now? Already booked with us?

And ultimately if your travel is unfortunately unavoidably affected by travel restrictions, we have got that covered too with a credit system for future stays and refund options.

Contact us for our Covid Terms