Chalet Head Host – Lech, Austria – CDD (M/F/X)

Bramble Ski, part of Le Collectionist, is seeking passionate and professional Chalet Head Hosts to join our dedicated teams across the Alps for the 2025/26 winter season. As a Head Host for Bramble Ski, you will play a key role in delivering an exceptional luxury experience for our guests. You are responsible for managing day-to-day hosting and housekeeping tasks, maintaining property standards, and ensuring smooth operations in line with the company’s high service expectations.

 Key Responsibilities

Guest Services:

Deliver all daily hosting and housekeeping duties to meet or exceed guest expectations.

Prepare, lay out, and serve meals such as breakfast, afternoon tea, canapés, and dinner, as required.

Provide a warm welcome by meeting and greeting guests upon arrival and assisting with luggage.

Maintain high standards of cleanliness and hygiene throughout the property.

Ensure guest allergies are noted and respected in food preparation.

Property Management:

Conduct property changeovers, openings, and closures, including cleaning and inventories.

Perform basic maintenance tasks (e.g., changing light bulbs, unblocking toilets) and escalate major issues to the Maintenance Manager or resort team.

Decorate properties seasonally (e.g., flower arrangements).

Ensure proper use, inventory, and replenishment of linen, towels, and cleaning materials.

Prevent damage to property and report any incidents immediately.

Operational Management:

Report directly to the Chalet Manager depending on the booking (Bramble Ski or Haute Montagne).

Manage and adhere to company budgets and accounting procedures.

Purchase or restock property items when authorized (cutlery, crockery, kitchen items, etc.).

Conduct and assist with regular stocktakes and inventories as instructed.

Team Leadership & Communication:

Ensure company policies and procedures are followed at all times.

Handle minor staff disputes locally before escalating to management.

Uphold professionalism and company reputation in all staff interactions and with external partners.

Attend all scheduled staff meetings and briefings.

Health, Safety & Compliance:

Comply with all local laws and health & safety regulations.

Never break mountain safety regulations while in uniform.

Follow food safety procedures, particularly regarding allergies.

Other Duties:

Distribute tips in accordance with company policy.

Follow company policies regarding the sale of additional services or activities (e.g., no unauthorized freelance services).

You may be required to temporarily assist in other resorts (Austria, France, Switzerland) to cover for sickness or injury.