Residence Concierge – Lech – CDD (M/F/X)

Residence Concierge – Lech – CDD (M/F/X)

Role Overview

Bramble Ski by Le Collectionist, is looking for a highly motivated and experienced Residence Concierge to lead the daily operations of one of our luxury Alpine residences during the 2025–2026 winter season.

As a Residence Concierge, you will be the primary point of contact for our guests, responsible for ensuring every element of their stay exceeds expectations. You will lead the front-of-house team and ensure that service, housekeeping, and property presentation are maintained to the highest standard at all times.

This is a hands-on leadership role requiring strong operational skills, discretion, and a genuine passion for luxury hospitality. You’ll be expected to work alongside your team, support them logistically, and demonstrate initiative in a dynamic, guest-focused environment.

Key Responsibilities

1. Guest Experience & Concierge Services

Act as the main point of contact for all guest requests, from arrival through departure

Deliver personalised and discreet service, anticipating guest needs and preferences

Coordinate in-resort services (transfers, ski lessons, wellness treatments, restaurant bookings, etc.

Manage feedback and resolve issues proactively to ensure total guest satisfaction

2. Team Leadership & Daily Operations

Lead and support the front-of-house and housekeeping team within the residence

Oversee daily service routines and uphold Bramble Ski’s hospitality standards

Work closely with the Head Housekeeper and Chef (where applicable) to ensure seamless guest service

Motivate your team through example, feedback, and active involvement in daily duties

3. Property Oversight & Logistics

Ensure the residence is always impeccably presented, guest-ready, and stocked with necessary supplies

Carry out regular inspections and promptly report or resolve any maintenance or technical issues

Support the team with logistical tasks, such as deliveries, snow clearance coordination, or IT setup

Manage inventories and contribute to smooth changeover days

4. Communication & Coordination

Serve as the link between guests, resort staff, and central management

Coordinate with the Pre-arrival and in-resort concierge teams for seamless guest handovers

Ensure smooth internal communication to maintain high levels of service and operational efficiency