Pre-Arrivals Assistant – CDD – Le Chable, Switzerland

Pre-Arrivals Assistant – CDD – Le Chable, Switzerland

Bramble Ski, part of Le Collectionist, is seeking an exceptional Pre-arrival Concierge to assist in delivering unforgettable guest journeys across our Alpine destinations. You’ll play a pivotal role in ensuring every detail of our clients’ stay is flawlessly planned and executed before they arrive in resort.

From arranging private transfers to in-chalet massages and exclusive dining experiences, you will manage the full spectrum of pre-arrival services. This position requires a natural communicator with a strong sense of service, deep knowledge of luxury travel, and the ability to multitask with precision and care.

Key Responsibilities

Guest Journey Management

Liaise with clients pre-arrival to curate bespoke itineraries tailored to their preferences

Coordinate all aspects of a guest’s stay: airport transfers, ski instruction, equipment rental, spa treatments, restaurant bookings, childcare, and more

Ensure all itinerary items are confirmed, accurately documented, and shared with clients on time

Communicate proactively with guests to answer questions, suggest services, and anticipate needs

Interdepartmental Coordination

Brief resort teams ahead of each arrival to ensure properties and services are fully prepared

Share confirmed itineraries and any special guest requests with on-site staff

Collaborate with in-resort concierges during the guest stay to ensure seamless delivery of services

Billing & Admin Management

Track and manage guest extras, ensuring services are paid directly or added to final billing with approval

Close and reconcile client extras and security/damage deposits post-departure

Ensure all relevant documentation is stored and updated in our internal systems

Feedback & CRM Management

Set up and manage the client feedback process post-departure

Record guest insights and feedback in the CRM to inform future service enhancements

Contribute to team reporting and performance reviews based on guest satisfaction

Content & Communication Support

Develop in-depth knowledge of our destinations, chalets, and service partners

Assist with creating resort-specific content for guest communication, blog articles, and internal guides

Contribute to marketing and social media efforts through content suggestions and insights from the field

General Support & Development

Support other members of the concierge and guest experience teams as needed

Help refine processes and tools for improving the pre-arrival journey

Participate in team meetings and destination updates to stay informed and aligned